Values

Deliver Superior Custom Design, Real Results

We deliver on outcomes that matter-creating process improvements and changes in daily behaviors. We respond immediately to client requests for support or adjustments, conform to operational schedules and meet required deadlines. In partnership with our clients, we tailor our designs and improvement projects to meet each organization's unique requirements and specific client needs.

Maximize Client Choice

We believe in our clients' ability to learn as independent professionals. We search for ways to increase the range and number of leadership options available to them. We advocate taking risks, inquiring honestly and communicating directly in a supportive environment. We share our values openly and use the client's values to guide our work.

Systems View

We help our clients consider multiple causes and ripple effects across their organization, in their external setting and from a customer perspective. Together, we make informed decisions of who to involve and when to act. Our analysis includes the larger context even when coaching one-to-one. In making distant influences more obvious, we help leaders to leverage support while managing natural resistance and creating contingency plans.

Shared Learning

We value a collaborative learning relationship with our clients. We learn who they are and what they do- their services, products, operations, traditions, and philosophy. Our client's gain greater self-awareness and acquire best practices, insights and models that lead to higher performance and greater satisfaction.

Developing the Talent for Successful Change
2827 NE 105 Street, Seattle WA 98125 (206) 524-4300