Solving Conflicts
Collaboratively

Philip S. Heller

Philip S. Heller

  • Guided allied city departments to sign behavioral agreements for more joint cooperative action and mutual respect between department management teams.
  • Led professional staff to create best practice for surfacing and resolving issues with their supervisor, including guidelines for more action-oriented meetings.
  • Facilitated conflict reconciliation process (workshops; coaching; performance meetings; clearing dialogues) among regional jail officers and leadership whose relationship had deteriorated to accusations and team factions. Resulted in management led team trainings on conflict resolution and collaborative teamwork among all key stakeholders.
  • Facilitated inter-agency conflict resolution for county Public Health Staff-Citizen Advocates to develop joint responsibilities in grant funding decisions.
  • Co-facilitated reconciliation process for two security agencies with interdependent missions, helping the cross-agency leadership team see their common goals, resolve operational issues and develop concrete on-going strategies for improving their partnership.
  • Mediated role clarity session among Federal IT managers, planners and vendors to develop revised budget, milestones and specs for multi-million dollar software development project.
  • Helped resolved competitive clashes among county science and engineering managers to develop interdependent strategic direction.
  • Conducted site-specific training from focus group meetings of rehabilitation officers and counselors to create commitment and skills for resolving cross-discipline conflicts.
Developing the Talent for Successful Change
2827 NE 105 Street, Seattle WA 98125 (206) 524-4300